RBLTracker supports adding sub-accounts to your primary RBLTracker account. Each sub-account can have their own username (their email address) and password to login, and can be configured with separate roles: Administrator – sub-accounts with an Administrator role will have full access to your account. The only thing they can’t do, is modify your primary account […]
Category: Account Management
Accessing Payment Receipts
You can access a receipt for every payment made to RBLTracker, via the Billing -> Overview page of the RBLTracker portal: Simply click on the “PDF Receipt” option on the payment, and you can view or download a PDF receipt for your payment. The contact details (name and address) listed on the receipt, are taken […]
Setting up Automatic Payments
Automatic payments can be configured via the Billing -> Overview page of the RBLTracker portal, for both customers on the Ultimate package, and for customers on month-to-month packages. Auto-Recharge: Ultimate Package Customers on the Ultimate package can enable the Auto-Recharge feature on their account, by selecting the “Change Settings” link: Click to enable or disable […]
Making a One-Time Payment
Customers on the Ultimate package, can make a one-time payment to their account from the Billing -> Overview page of the RBLTracker portal: When you click the “Add Funds” link, you’ll be able to select an amount to add, a payment method (either by credit card or by Paypal), and if you’re paying by credit […]
Adding a New Credit Card
You can add a new credit card to your account via the Billing -> Credit Cards section of the RBLTracker portal: RBLTracker currently supports: Visa, Mastercard, American Express, Discover, Diners Club, and JCB Please note: your credit card information is NEVER stored on the RBLTracker system, and is never passed in an non-secure manner. All […]
Adjusting the Check Frequency on My Account
Customers on the Ultimate package can adjust the frequency of checks performed on their account, via the Account -> Settings section of the RBLTracker portal: You can adjust the frequency of checks from hourly (24 times per day), to every 48 hours (once every 2 days). Take care when adjusting the check frequency value, as […]
Adjusting the Time of Day My Checks Run
You can easily adjust the time of day that your checks will run, via the Account -> Settings section of the RBLTracker portal: Keep in mind: the run time specified here is the local time relative to the time zone setting on your main account.
Temporarily Pausing Monitoring
You can temporarily pause monitoring in two different ways. If you need to pause monitoring for a specific host, or group of hosts, you can pause individual hosts via the Manage -> Hosts section of the RBLTracker portal: Simply click on the Status link on the hosts in question, and then select the “Paused” option […]
How Do I Deactivate My Account
You can always deactivate your RBLTracker account, from the “Deactivate my Account” option on the Account -> Profile page of the RBLTracker portal. If you’re leaving because we’re missing a feature you’d like to see, or you think we’re doing something incorrectly, we’re always open to suggestions. We’re sad to see you go, but if […]
How Do I Change My Password
You can change your account password from the Account -> Profile section of the RBLTracker portal. Password Requirements To maintain the security of your account details, password must: Be between 8 and 60 characters long. Contain at least one number and one symbol. Not be the same as the last three passwords used for this […]