RBLTracker Help

Category: Account Management

/Account Management /

Managing Sub-Accounts

RBLTracker supports adding sub-accounts to your primary RBLTracker account. Each sub-account can have their own username (their email address) and password to login, and can be configured with separate roles: Administrator – sub-accounts with an Administrator role will have full access to your account. The only thing they can’t do, is modify your primary account […]

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Accessing Payment Receipts

You can access a receipt for every payment made to RBLTracker, via the Billing -> Overview page of the RBLTracker portal: Simply click on the “PDF Receipt” option on the payment, and you can view or download a PDF receipt for your payment. The contact details (name and address) listed on the receipt, are taken […]

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Setting up Automatic Payments

Automatic payments can be configured via the Billing -> Overview page of the RBLTracker portal, for both customers on the Ultimate package, and for customers on month-to-month packages. Auto-Recharge: Ultimate Package Customers on the Ultimate package can enable the Auto-Recharge feature on their account, by selecting the “Change Settings” link: Click to enable or disable […]

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Making a One-Time Payment

Customers on the Ultimate package, can make a one-time payment to their account from the Billing -> Overview page of the RBLTracker portal: When you click the “Add Funds” link, you’ll be able to select an amount to add, a payment method (either by credit card or by Paypal), and if you’re paying by credit […]

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Adding a New Credit Card

You can add a new credit card to your account via the Billing -> Credit Cards section of the RBLTracker portal: RBLTracker currently supports: Visa, Mastercard, American Express, Discover, Diners Club, and JCB Please note: your credit card information is NEVER stored on the RBLTracker system, and is never passed in an non-secure manner. All […]

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Adjusting the Check Frequency on My Account

Customers on the Ultimate package can adjust the frequency of checks performed on their account, via the Account -> Settings section of the RBLTracker portal: You can adjust the frequency of checks from hourly (24 times per day), to every 48 hours (once every 2 days). Take care when adjusting the check frequency value, as […]

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Adjusting the Time of Day My Checks Run

You can easily adjust the time of day that your checks will run, via the Account -> Settings section of the RBLTracker portal: Keep in mind: the run time specified here is the local time relative to the time zone setting on your main account.

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Temporarily Pausing Monitoring

You can temporarily pause monitoring in two different ways. If you need to pause monitoring for a specific host, or group of hosts, you can pause individual hosts via the Manage -> Hosts section of the RBLTracker portal: Simply click on the Status link on the hosts in question, and then select the “Paused” option […]

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How Do I Deactivate My Account

You can always deactivate your RBLTracker account, from the “Deactivate my Account” option on the Account -> Profile page of the RBLTracker portal. If you’re leaving because we’re missing a feature you’d like to see, or you think we’re doing something incorrectly, we’re always open to suggestions. We’re sad to see you go, but if […]

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How Do I Change My Password

You can change your account password from the Account -> Profile section of the RBLTracker portal. Password Requirements To maintain the security of your account details, password must: Be between 8 and 60 characters long. Contain at least one number and one symbol. Not be the same as the last three passwords used for this […]

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