We support adding multiple account logins to your primary account. Each login can have their own username (their email address) and password to login, and can be configured with separate roles: Administrator – logins with an Administrator role will have full access to your account. The only thing they can’t do, is modify your primary […]
Category: Account Management
Accessing Payment Receipts
You can access a receipt for every payment made, via the Billing -> Payments page of the portal: Simply click on the “Download PDF” option on the payment, and you can view or download a PDF receipt for your payment. The contact details (name and address) listed on the receipt, are taken from the data […]
Setting up Automatic Payments
Automatic payments can be configured via the Billing -> Overview page of the portal, for both customers on the Ultimate package, and for customers on month-to-month packages. Auto-Recharge: Ultimate Package Customers on the Ultimate package can enable the Auto-Recharge feature on their account, by selecting the “Auto-Recharge” button: Click to enable or disable the auto-recharge […]
Making a One-Time Payment
Customers on the Ultimate package, can make a one-time payment to their account from the Billing -> Overview page of the portal: When you click the “Make a Payment” button, you’ll be able to select an amount to add and a payment method (either by credit card or by Paypal): Credit card payments will be […]
Adding a New Credit Card
You can add a new credit card to your account via the Billing -> Payment Sources section of the portal: We currently support: Visa, Mastercard, American Express, Discover, Diners Club, and JCB Please note: your credit card information is NEVER stored on our system, and is never passed in an non-secure manner. All cardholder information […]
Temporarily Pausing Monitoring
You can temporarily pause monitoring in two different ways. If you need to pause monitoring for a specific host, or group of hosts, you can pause individual hosts via the Manage -> Hosts section of the portal. Simply check all the hosts you’d like to pause, and the click the Pause link at the top […]
How Do I Deactivate My Account
You can always deactivate your account, from the “Deactivate My Account” link on the Account -> Settings page of the portal. If you’re leaving because we’re missing a feature you’d like to see, or you think we’re doing something incorrectly, we’re always open to suggestions. We’re sad to see you go, but if you’re sure, […]
How Do I Change My Password
You can change your account password from the Account -> Profile section of the portal. Password Requirements To maintain the security of your account details, password must: Be between 8 and 60 characters long. Contain at least one number and one symbol. Not be the same as the last three passwords used for this account.
Setting up Two-Factor Authentication
We currently supports multi-factor authentication using TOTP (Time-Based One-Time passwords). There are many freely available TOTP clients, but this help document focuses on the Google Authenticator application, which is freely available for Android, iOS, and Blackberry devices. Turning On Multi-Factor Authentication To enable multi-factor authentication, first install the Google Authenticator application. More information is available […]